Finance Education Centre (FEC) Terms & Conditions
These Terms & Conditions govern the use of this Website and the booking and payment for services provided by FEC.
By booking through this Website, you agree to these terms.
We recommend printing a copy for your records
References in these standard terms of business to We, Us, our, means FEC.
References to you, You means any party making a booking for a training course with FEC for their own personal attendance or when making a booking on behalf of another person or multiple persons to attend any FEC training courses.
About Us
FEC ( Finance Education Centre ) is a Limited Company specialising in financial services training.
FEC registered office is Greenbank Court, Challenge Way, Greenbank Business Park, Blackburn, England, BB1 5QB. Our VAT number is 392180296. Company Number 12417356
We may engage Third Parties for service delivery
The (‘FEC Standard Training Package’) is defined as :
- Delivery of agreed Training Materials for your chosen training session,
- Provision of a self- employed FEC registered Presenter to deliver financial services training on the training date you book
- Delivery of Event Space to host the training event you book ( For clarity Event Space may be located in a venue owned and controlled by a third party or by FEC) . Event Space does not include any other services that may be available at the venue beyond the training room, chairs and seating.
- Before you formally book a training course with FEC that interests you, if you make such a request of FEC, FEC will raise an enquiry with any relevant venue hosting a training session to ask if they can accommodate a Special Request. FEC will inform You of the response. If you then proceed to book the FEC training course and the venue is owned by a third party we shall provide you with the third party venue contact details and their privacy notice for you to organise any Special Request you have directly with them under their standard conditions of trading
(All costs quoted on the FEC Website will be for the FEC Standard Training Package unless otherwise indicated )
(‘Additional Services’) – you may arrange for additional services ( subject to availability and separate itemised costs ) to be delivered by FEC on the training day at the time you make a booking ( such as additional hard copies of Training Materials ) in which case these will also be confirmed on the Confirmation of Booking.
Arrangements falling outside the FEC Standard Training Package or agreed Additional Services ( non exhaustive) include :
- The delivery of any Special Requests on the training day at a third party venue arranged directly by you on third party terms of business
- Any other products or services you may choose to buy or use on the day of the event that are not confirmed to be delivered by FEC on a Booking Confirmation
Booking Requirements
By booking, you confirm you are at least 18 years old and capable of entering into a contract.
Please note that FEC will require your explicit consent to raise enquiries about availability of any Special Requests with a venue
(‘Special Requests’) mean in the context of these terms any special arrangements due to disability, dietary requirements ,or medical conditions that you may need to be able to access a training event.
Booking Confirmation
You will receive a Booking Confirmation upon successful booking of an FEC Standard Training Package subject to availability and the confirmation will also list any agreed Additional Services that FEC will deliver as part of your booking
All Bookings are processed on a first-come, first-served basis.
On receipt of your Booking Confirmation a contract is formed with FEC subject to these standard terms and conditions of business
If after you have had a booking confirmed by FEC you wish to ask for a substitution of a delegate, please contact FEC and we will try to accommodate the change however an additional charge may be payable for this
Course Content and Delivery
Content
Where it is necessary to maintain the integrity and accuracy of training course content we may reasonably adjust the training content from the content published on the website at the time you booked the training course.
Delivery
FEC guarantee to provide a self -employed FEC registered Presenter to present your training course.
The Presenter delivering the course on the training day may differ from the Presenter named on the original course information presented on our Website.
FEC warrant that all FEC Presenters are suitably qualified to present the courses they deliver with an equivalent and reasonable standard of care and skill.
The above changes will not usually entitle you to a refund or credit note except in circumstances where a complaint has been upheld and there is a proven and fundamental breach of contract by FEC in which case the limitations of liability as detailed in these standard terms of business shall apply.
FEC will use reasonable endeavours to ensure training materials are emailed at least 24 hours before the course delivery date. It is your responsibility ensure receipt of these.
FEC will not be liable for missed communications where FEC can prove such communications have been sent to the email address you have provided to FEC at the time of booking.
Recording or broadcasting of courses is prohibited without explicit consent of FEC.
FEC is committed to ensuring equal access to training for all participants. Please contact us in advance to discuss any accessibility needs.
FEC reserves the right to remove any delegate from a training session without refund if their behaviour is disruptive, abusive, or violates the rights of others.”
Delegate Responsibilities
You :
- Must comply with all venue requirements and cooperate with Presenters and treat them and all other persons attending the training course with respect.
- Understand that FEC Presenters are self-employed and not covered by FEC insurance.
- Understand that FEC do not contract with you under these standard terms of business to provide anything that is not confirmed by FEC on the Booking Confirmation as agreed to be provided by FEC.
- That you need to arrange appropriate insurance cover, FEC will not be held liable for any loss, liability or damage to personal property or belongings at any venue hosting a training event
- That if you make any Special Request arrangements with a third party you do so on their terms of business at your risk .
If you are providing a venue, ensure adequate facilities and software licensing.
Pricing and Payment
Prices are listed on our website and exclude VAT.
Prices may change at any time however changes will not affect existing bookings that have been confirmed as paid by FEC for an agreed price.
We accept credit/debit card payments through Stripe. Invoices can be requested and must be paid according to our invoice terms.
We cannot guarantee the security of data on emails. Do not send payment information to FEC using email
We will be entitled to charge you interest on late payments in accordance with our statutory rights
Quotations for corporate bookings are valid for 30 days, provided the course remains available.
Payment for a course booking constitutes acceptance to these terms and conditions and no other written acceptance is required.
Right to Cancel
You have the right to cancel your online booking and secure a full refund within 14 days of booking.
Cancellation and Refund Policy after 14 days have passed
By you- you will be able to cancel and secure a full refund /or subject to availability re book a training event for an alternative date after the 14 day cooling off period in circumstances where: :
- FEC has been required to change a venue on the agreed training date due to unforeseeable events outside of their control and the change in location we advise you of is more than 30 miles from the original venue location
- you provide FEC with written confirmation from a third party venue hosting the event that they can no longer accommodate a Special Request they previously contracted with you to provide on the booked training day and without that adjustment your attendance is not possible
By FEC: we will offer either a full refund or an alternative course training date :
- If we have to cancel a training date due to lack of bookings on a specific date to make the course viable to provide a reasonable standard of training experience, at the discretion of FEC
- The original venue booked to host the training event due to unforeseen circumstances beyond the control of FEC is no longer available and a reasonable equivalent alternative venue cannot be organised in time.
- In circumstances where due to unforeseen circumstances there is no FEC Registered Presenter specialising in the relevant course content available to deliver training on the training day
Refunds are typically processed using the original payment method within 14 days of confirmationNo refunds will be made for non attendance of any one delegate on a booked training day
Please note whether a cancellation is actioned by You or FEC – FEC will not at any time be liable for reimbursing any associated travel/accommodation costs of delegates ( unless such a payment is made as part of an agreed settlement of a successful complaint in accordance with these standard terms of business ).
Vouchers /Promotions and bespoke training
FEC may offer vouchers or promotions from time to time for specific training events that may add additional benefits or offers to the FEC Standard Training Package. Details of which will be released at the time of issue. Such offers will not affect the validity of these Standard Terms of business.
If any special additional benefits or limitations apply to a voucher or promotion these will be clearly identified to you before you make a booking and pay for the service and will be confirmed on the Booking Confirmation we supply. All confirmed bookings remain subject to these standard terms of business.
Website Usage
FEC aims to keep the Website and Booking Platform accessible but acknowledges occasional downtime. Please contact team@fectraining.co.uk for any access issues.
Once you upload material onto our website it shall be considered non confidential and non-proprietary.
Cookies and Website Tracking
Our website uses cookies to enhance user experience. Please refer to our Cookie Policy for more details Cookie Policy – Online Finance Courses.
Intellectual Property
FEC owns or licenses all intellectual property in the content of this website, and all Training Materials.
Use of Training Materials is for personal training only; commercial use requires written consent from FEC.
Corporate users must ensure delegates do not misuse Training Materials or FEC Equipment.
FEC and associated logos are trademarked.
Data Protection
Both FEC and you are data controllers.
By using the Website, you consent to FEC’s data processing as outlined in the privacy notice [link] which includes information on how we share data with third parties we engage in the delivery of our services.
Individuals booking training courses through FEC directly for their own attendance must acknowledge receipt of the FEC privacy notice and a copy of these terms and conditions before providing FEC their consent for FEC to receive and process their personal data. Such consent is to include the individual’s explicit consent for FEC to receive any Special Request data for agreed purposes Booking online will require an individual to tick a box to confirm this before proceeding to book. Booking by telephone or email will require confirmation to be sent to FEC by email before proceeding to make a booking .
Corporate entities making bookings on behalf of a number of delegates, or any party making a booking on behalf of an individual delegate must provide each delegate they represent with a copy of the FEC privacy notice and a copy of these terms and conditions before securing the delegates written consent for FEC to receive and process the delegates personal data. Such consent to include each delegates explicit consent for FEC to receive any Special Request data for agreed purposes Booking on line will require the corporate representative or person booking on behalf of individuals to tick a box to confirm this before proceeding to book Booking by telephone or email will require such confirmation to be sent to FEC by email before proceeding to make the booking on behalf of the identified delegates.
FEC may take photos during training courses for marketing purposes; we will require your consent to allow us to do this. Please complete the form provided if applying by email or the tick box on the webpage to confirm /refuse your consent for your picture to be taken and used by FEC in marketing material
Choice of Law
Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. FEC may pursue claims in your country of residence.
Liability
Nothing in these terms will limit or exclude liability of FEC for death or personal injury caused by its negligence or the negligence of its employees , agents or subcontractors ( as appliable) , fraud or fraudulent misrepresentation or any matter in respect for which it would be unlawful to exclude of restrict liability.
Limitation of Liability
These terms relate separately the circumstances where refunds will be reasonably automatically payable.
In circumstances where a complaint received by FEC alleges that FEC, its employees, agents or subcontractors ( as applicable ) have fundamentally and directly failed to apply a level of reasonable competence for delivery of the services promised under a FEC Standard Training Package or agreed Additional Services or breached any of these standard terms of business . Then it is agreed that the maximum liability of FEC, if all aspects of the FEC Standard Training Package and any agreed Additional Services were unsuccessfully delivered, shall be limited to the price paid for the relevant booking by You and any reasonable costs of affected delegates attendance subject to a cap of [£20] per delegate noted on the relevant booking
It is agreed that FEC shall not under any circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:
loss of profits; or
loss of sales or business; or
loss of agreements or contacts; or
loss of anticipated savings; or
loss of use or corruption of software, data or information; or
loss of or damage to goodwill; or
indirect or consequential loss; or
any losses or costs incurred by you due to the non availability of this Website or booking platform or
damage to your technological systems as a result of any cyberattack on our Website or booking platform, or
technologically harmful content infecting your computer equipment as a result of your use of this Website or booking platform or any material posted on it or linked to it being transferred to your systems or
by reason of a Force Majeure Event that prevents the Website or booking platform from operating normally or
damage which does not result from FEC actions or the actions of our sub contractors or our agents, is consequential, or was not reasonably foreseeable to both you and FEC at the time the contract was formed
any losses arising from arrangements made by you for the delivery of Special Requests with a third party directly at any of our training events
You agree that the limitations and remedies in this clause are reasonable and proportionate to the type of services delivered by FEC and subject to these terms all warranties and conditions whether express or implied by statute, common law, equity, breach of contract, tort including negligence or otherwise even if foreseeable are excluded by FEC to the fullest extent permitted by law
FEC shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.”
Complaints Procedure
For concerns or complaints, contact us at team@fectraining.co.uk.
We aim to resolve issues promptly and may escalate unresolved complaints to formal dispute resolution.
General Provisions
By using the Website, you agree to electronic communications as the method of communication that FEC uses.
Notices may be sent via email or recorded delivery to the last contact address provided or in the case of a company entity the registered office of the company .
Valid notice/service of claims must follow CPR procedures.
You cannot transfer contract rights without FEC’s consent.
Any Failure of FEC to enforce their rights under any part of these standard terms of business at any time does not waive their rights to enforce these terms
If parts of these standard terms of business are found to be invalid this will not affect the validity of any remaining terms.
These standard terms of business and the booking confirmation supplied by FEC to You constitute the entire agreement for delivery of services between you and FEC.
No reliance can be placed on training content provided in writing or verbally as legal advice.
Presenters’ views expressed on a training course booked through FEC are their own.
FEC will not accept liability for advice given, or views expressed, by any Presenter delivering a training course booked through FEC or in any material not prepared by FEC provided to delegates or their corporate representative when attending a training course, by a Presenter.
No relationship of agency, contractor, employee, JV or partner is created by the acceptance of these standard terms and conditions of business by you or their existence
These terms and any agreement made pursuant to them do not create any right enforceable by any person other than the person making the booking and FEC under the contracts ( rights of third parties) Act 1999.
FECs terms and conditions of business may be amended at any time by updating this page.
Save in respect of a change in the law effective immediately the terms displayed on the website at the time of booking remain the relevant terms to be applied to any individual booking in the event of any complaint or claim