Gain the core skills to lead with confidence, drive better customer outcomes, and support your team through feedback, coaching, and effective management.
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Description
This course is designed to equip line managers with the essential skills and behaviours needed to lead effectively and drive positive customer outcomes through their teams. Grounded in an understanding of human psychology, it explores how emotional and behavioural factors influence both managers and employees, helping leaders foster stronger, more productive relationships.
Delegates will gain practical tools to conduct effective one-to-ones and performance reviews, build confidence in giving and receiving feedback, and apply coaching and mentoring techniques to support team development. An optional module extends learning into change management and continuous improvement, offering a broader perspective on leading through transformation.
Learning Objectives
- Lead and manage teams effectively by fostering a positive, productive work environment and applying best practices in 1-to-1s and performance reviews.
- Understand the human condition by exploring how psychological and emotional factors influence behaviour and team dynamics.
- Build confidence in feedback delivery using techniques that promote accountability, growth, and open communication.
- Develop coaching and mentoring skills, with the option to explore change management and continuous improvement for leading through transformation.
